How Zyllem Enterprise Works


A suite of intelligent features packed into one end-to-end solution.

Configure a reporting framework to analyze current and historical data of orders, driver performance, monthly volume, success rate, and more.

View and monitor all your operations in real-time on a single dashboard.

Provide actionable insights to your Customer Support such as rerouting, real-time tracking, communication with operations, and more.

Allow your IT to manage access rights to the different parties in your distribution network.

Control Tower​

Your distribution network includes multiple parties — your business units, customer support, operations, and IT. The Control Tower lets you bring them together and function in one centralized platform through a customizable private web portal, with controlled access rights based on your configuration.

Equip your employees and partners with tools that close the gap between your customers and your distribution network.

Configure different types of logistics processes such as store-to-store, warehouse-to-customer, cross-border deliveries, and more.   

Standardize SLAs and define unique processes for each logistics operator. 

Set rules and triggers at any point on your delivery process. For example, auto-send an SMS when the calculated ETA is late, require an e-signature for special items, and more.  

Map ALL your logistics operators — your own assets and partners — and get full visibility and control over them. 

The Bridge

Every business is unique and so is its distribution network. At the heart of Zyllem is the Bridge that lets you model your entire network and customize it to the details. In other words, it simply lets you configure Zyllem to fit your business — not the other way around.

Get insights from tracking data — how early or late did the driver deliver arrive? How near or far was he from the expected location when he pressed a button on the app?

Get real-time granular tracking as an item goes from one status to another. Zyllem takes “snapshots” of your items and records every action performed on it every step of the way.  

Configure multiple artifact requirements at any point throughout your delivery process such as e-signatures, photosignatures, customer satisfaction rating, and more.

Intelligent Tracking with Insights

Your distribution network produces vast amount of data every day — are you making full use of it? Beyond real-time tracking, Zyllem converts your data into valuable insights to help improve your service quality, audit your network, and maximize your visibility on your operators.

Keep everyone informed. Enable open communication among your customers, drivers, 3rd party partners, customer support, and internal business units.

Send branded notifications, configure message templates and send customized notifications via web and app alerts, emails, and SMS.

Set communication triggers at any point of your delivery process. For example, send an automated SMS when the calculated ETA is late,an  email when the item reaches the warehouse, and more.

Personalized Communications

Customer experience almost equates to how well you communicate with them. The Communications module keeps your customers informed by providing them with accurate and timely information, and connects the communication gaps among the different parties in your network.

Easily import data into Zyllem via API or SFTP integration
(e.g., booking delivery orders).

Easily export data from Zyllem via  API or SFTP integration
(e.g., statuses, reports, etc.).

If you don’t have a booking system, Zyllem supports custom format bulk upload as an alternative.

Zyllem adapts to your datasets by allowing you to define custom properties on your delivery data. These properties can be used to manage your delivery processes (e.g., auto-assign specific items to an operator).

Integrated Platform​

Zyllem integrates nicely with your existing systems so you don’t have to change or replace your existing processes. It allows seamless importing and exporting of data through different integration options (e.g., API, SFTP, etc.).



Enable your drivers and logistics partners with an iOS and Android app for fulfilling deliveries.

Enable managers with a dispatching module for managing drivers and delivery tasks — assigning and re-assigning tasks, handling exceptions, manual and automatic route planning, and more.

Maximize the utilization of your assets and logistics partners with route planning and route optimization, with support for delivery windows.

Manage unexpected scenarios in real-time with rerouting and recalculation of ETA. 

Use Bluetooth scanners and label printers to improve overall operational efficiency.

Eliminate paper trails and digitize your processes with paperless transactions from booking, POD, tracking, etc.

Task System

Seamlessly bring your own assets into your network through the Task System. It includes a driver app and uses a task-based algorithm when assigning delivery jobs to your drivers, making it easy for you to digitize your processes and impose standards for your on-ground operations.

Reduce logistics costs by up to 30%

Zyllem removes unnecessary layers within your distribution network by allowing seamless collaboration among your different local operators. This lets you achieve a fully-integrated network and consume different services from different operators at a local price — all while making your customers feel as if they’re one.

Minimize your dependency on a single partner

As your distribution network grows, the need to collaborate with more logistics operators is inevitable. Zyllem gives you maximum flexibility to add as many operators as you want — all while making your customers feel as if they’re one.

Enhance customer experience 

Your customers are key to your success. Zyllem lets you embed your customers into your distribution network and allows them to track orders, be informed of any change, and voice their feedback. With Zyllem, different operators in your network deliver a unified experience — making your customers feel as if they’re one.